Terms & Conditions

Terms & Conditions

By using this site you are agreeing to the terms and conditions set out below. If you do not wish to accept the terms and conditions outlined below you may choose not to use the site or contact us for more information. A contract will exist between Joseph Walls Online and the customer once an order has been accepted, processed, dispatched and received.


We to the best of our ability aim to ensure that all details contained on the website are accurate and concise. Images are shown for illustration purposes only. Colours and packaging may vary. We aim to have all items which are on the website in stock and ready to be dispatched when we receive your order. However if for any reason the item or items are not in stock we will notify you via email and make you aware of an expected delivery date. If you do not wish to wait for a later delivery you have the right to cancel your order and will receive a full refund. Items that are labelled as Low Stock will be allocated to the first order placed.  We will always notify you if there is a problem with your order.


Due to the nature of our business stock, availability will not always be guaranteed. If your items are in stock we aim to have them dispatched within 5 working days.

Once you have placed an order with Joseph Walls Online Stores you will receive an email confirming your order and your details. A second email will then be sent to say your order has been fulfilled and is dispatched. It is important that a valid email address is provided so that you receive these emails. Joseph Walls Online Stores are not responsible for any miscommunication due to incorrect details being submitted.

Joseph Walls Online stores have the right to accept or reject any order at our own discretion. Whilst we strive to ensure all our prices are correct and accurate, human error may occur and therefore we have the right to amend or correct a price if we discover an error. In the event of this occurring you will be given the chance to cancel your order and resubmit at the correct price.

Online cancellation of orders is not possible and therefore if you wish to cancel an order before it is dispatched please contact our web sales team on 028 4063 0489.

If you are unhappy with your goods on arrival you have the right to return the goods within 14 days of delivery.

Offers and Sales

Items that are on sale or have an offer linked directly to them will be excluded from any other offers or promotional vouchers. Discounts as such can only be redeemed of full price items.


Free delivery over £50 only applies to purchases made online at www.josephwallsonline.co.uk

Joseph Walls Online Store reserves the right to change or stop free delivery offers at any stage.

Sale of Animal Health Products

We sell a range of Animal Health medicines on Joseph Walls Online Stores.

These items are regulated by UK Legislation.

In order to purchase these items you must be a registered individual who is in owner of livestock. You will have to agree to the below statement;

POM-VPS (PML) Product Information
By ordering this item through our website you are confirming that you are the owner/keeper of the livestock in which this product will be administrated to.

 Important – Veterinary Medicine Regulations 2005 we may contact you if your order contains PML or POM-VPS medicine so that we can confirm the order, therefore please ensure that we have all your correct  contact details including a mobile telephone number.
We reserve the right to refuse the sale and supply of medicines at any time at our own discretion.

If you make a false statement it may lead to criminal prosecution and either a fine or imprisonment if convicted. We reserve the right to refuse the sale of any Animal Health product where we see necessary.

Orders & Payments

Orders can be easily placed online at www.josephwallsonline.co.uk by following a step by step process. Payment must be confirmed at the checkout before any order will be dispatched. Payment will be through our secure payment provider; Bank of Ireland (BOI).

All online orders will receive email confirmation. Your email will also include an order number which will be required for any communications.

If you are facing difficulties on our website and want to place an order you can contact a member of our web sales team who will be happy to take your order over the telephone and take payment via credit/debit card.

Please contact our team on: 028 4063 0489 

Line will be available; Monday to Friday between the hours of 9am – 5.30pm

Cancellation Policy

To cancel you order please contact our web sales team on 028 4063 0489 or email us at; online@josephwalls.co.uk.

Please provide us with your name, order number and any other relevant information that may assist us for a speedy service.

Returns Policy

Always keep a copy of invoice and any other relevant documents as this will be your proof of purchase. If you wish to return an item it must be returned within 14 days of delivery.

Unwanted items must be returned in an unopened and unused condition as received. If we discover that the item has been used or has any damages we may deny the refund, therefore you may receive the item back or receive a reduced refund will be given to cover the costs and loss of value to the goods.

The cost of the return lies solely with the consume, however if you prefer you can return your items directly to our Hilltown store so long that they are packaged up and labelled.

 A refund will be issued within 10 days of the item being returned to our store.

Please email online@josephwalls.co.uk to organise a return.

Our return address is:

Joseph Walls Website returns

26 Sandbank Road



Co Down

BT34 5XU       


Joseph Walls online store will accept no liability for loss or damage to property or economic loss resulting from the use of products sold by us. This does not affect your statutory rights; all documents are set out in accordance with the law of the United Kingdom and Northern Ireland.


We at Joseph Walls Online store are fully committed to protecting your privacy and personal information at all times during interaction with our website. Our website allows you to set up an account and therefore you will be asked to submit personal information about yourself such as your name, address, telephone number and email address. By entering these details at your own free will you are confirming that we may use and store this information. Your personal information will be stored in strict compliance with the Data Protection Act 1998 and associated legislation.